The hospitality and tourism industries are service-based; their job is to satisfy their guests. It’s not as simple as that, however. To grow the business, the industry must attract more people, and with that increase comes a greater exposure to differing cultures. For example, high turnover and low production have been attributed, in part, to a lack of managing cultural diversity in the workplace. Many businesses must recognize the advantages of developing a deeper understanding and appreciation for differing cultures at work to create a successful employee.