Good day! I hope that you are doing fine, Amnart. According to the tracking website, it shows that the parcel was indeed delivered. Please give our warehouse within 7 to 14 days to inspect and confirm it since we are also dealing with high volume of parcels as of the moment due to peak season. All returned parcels have the said time frame for inspection.
Rest assured that we will immediately process the resolution that you need upon their confirmation.
Please do not hesitate to contact us back through our live chat support for real time response or through email if you have any other concern. Rest assured that we will assist you with the best of our knowledge to give you satisfaction. Thank you and take care.