Server, Network and DBA
O/S management X
Oracle upgrades X
Back-ups X
Disaster recovery X
Test environment X
Security infrastructure X
Journal of Library Innovation, Volume 5, Issue 1, 2014 39
Logging-debugging X
Firewall X
Application
Service packs X
Version upgrades X
Client Deployment X
Test application environment X
Command line X
Configuration and customization X
Support and Service Calls
Under the hood diagnostics X
Implementing proposed fixes and testing solutions X
Capacity planning & tuning X
Liaison to vendor X
Logging & tracking service calls X