Responsible for all assigned Account for Air Export/Import shipment.
•Process customer orders according to customer instruction and SOP from M&S/Receiving house to ensure customer requirement are meet.
•Follow up with customer to obtain completed and accurate documentation to meet with the export/import regulation.
•Check SOP/Quotation to ensure all agreement are correct.
•Coordinate with Marketing & Sales to obtain ad hoc or spot quotations on freight charges.
•Coordinate with customer & trucking coordinator for export pick up arrangement
•Coordinate with Procurement & Console to select the best routing for the cargo according to SOP.
•Coordination with overseas station to ensure proper handling of the shipment.
•Attend to all customers enquiries and respond in a timely manner with accurate information.
•Resolve any invoicing queries with Customer or overseas stations.
•Monitor and provide customer with uplift confirmation.
•Ensure the shipment tracking system is updated on time and accurately.
•Handle customer compliant and communicate with customer on exceptions and incidents – invoice, service, and irregularities.
•Provide special report to customer upon request.
•Perform additional duties as assigned.