Then, you can provide me the web order number of the item in question. They start with “M” and “W.”
If you’ve identified the purchaser of the charges but didn’t give them permission to make the purchases, let me know. You may be eligible for a refund as an exception.
If you can't identify the purchaser of the charges on your statement, let me know and I'll take immediate action.
If the charges on your debit or credit card statement aren’t listed in your iTunes purchase history, I’ll need you to contact the Account Security team. They are equipped to handle unauthorized purchases.
To find the right contact information for the Account Security team in your area, see this page: