Workplace Scenario
Before you move on to the rest of the course, view the following illustration of a motivational problem in a workplace.
Joan, a manager in a large department store, is a people-focused manager who believes in building relationships. She likes to chat with employees to get to know them and make sure they feel valued. For some of her employees, this technique is very effective; for others, it is demotivating. Joan doesn't realize that some excellent store employees are turned off by her friendly demeanor, and her attempts to solve the problem only make it worse. That's the case with Charlie Morrison, the dock supervisor.