Dear Wanchalerm Yamyoun,
The status of your Customer Support ticket #40794424 has changed to “Answered.”
You can view your ticket details or check its status by clicking the link below:
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This is the latest response from Customer Support:
Hey there,
We have reviewed our game logs for your Battle.net account, and we were unable to verify a compromise took place. As a result, no action has been taken.
If you were attempting to contact us through the web form for another issue, please review the following:
- If you are not able to access your Battle.net account, use the Login Support menu on the Battle.net Support site: https://battle.net/account/support/login-support.html.
- If you are experiencing a technical or account issue, visit our Support Site: https://battle.net/support.
Account security is critically important. To help protect your account, we recommend following the Security Checklist (https://battle.net/security/checklist) on our Account Security site (https://battle.net/security).
What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.
What can I do next?
- You can click “Need More Help” in-game, after you view the in-game response.
- Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.
If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at and reply to the ticket.
Regards,
The Customer Support Team
Blizzard Entertainment
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