Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Doe's, so your report of a disturbing experience with one of our sales persons is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when you visit Doe's. Second, we are questioning our staff and will take appropriate action. Finally, the next time you visit our store, please ask for me. I will personally give you a special discount on your purchase and provide you with the service you should expect at Doe's. Thank you for reporting this incident.