Pillows are too high and stiff. Soap package is impossible to tear. While showering, water splashes all over the bathroom. when checking in on Sunday, no bellboy was on duty, had to carry everything by myself to the room; Reserved Deluxe room, third time stay at the hotel, had to request for mini bar replenishment; previous stay, had to request for sandal. In the Double room, there is only one bed side table, there should be two on both sides of the bed. Although the hotel is quite nice, but management attention is not really paid to all details. I sincerely hope they would improve and pay more attention. Good luck,