Bookend No: Convey Goodwill
Using the Bookend No organizational structure allows you to make bad
news palatable. It won’t convert bad news into good news, nor will it make
the recipient happy, but it is the best way to convey negative information.
The Bookend No organizational structure starts with a positive statement,
leads into the negative news, and finishes with another positive
statement. Note that you can’t fake it, i.e., if you have nothing positive
to say, you can’t use this organizational structure. It works well with
letters and informal E-mails.