Plan and implement a program to improve the
process
> Employee driven, “bottom-up” component; 8 to
11 project teams
> Teams use quality management tools: analyze
root causes, derive alternative solutions, select
alternative solutions, and write an action
plan/environmental management program (EMP)
> Objectives and targets are set from EMPs
> Management oversight, “top-down” component
> Integrate existing programs; cross-cutting
projects
> Involve other interested parties