Designing (or Redesigning) the Process. In Process Design, the team defines the specific operational
means for meeting stated product goals. The result is a newly developed Process Plan. Design
changes fall into five broad categories: workflow, technology, people and organization, physical
infrastructure, and policy and regulations.
In the design step, the owner and team must decide whether to create a new process design or to
redesign the existing process. Creating a new design might mean radical change; redesign generally
means incremental change with some carryover of existing design features.
The team will generate many design alternatives, with input from both internal and external
sources. One approach to generating these design alternatives from internal sources is to train tasklevel
performers to apply creative thinking to the redesign of their process