“The moment that managers start measuring performance, it will improve. As soon as performance is reported, it improves further. We know that measuring and reporting performance will save a great deal of money and improve service.” Alberta Auditor General (cited in Alberta Treasury, 1996, p. 8)
This quote treats the benefits of performance measurement as a self-evident fact. Treasury and Office members also made joint presentations at various meetings and seminars that public servants attended. Members of both organizations emphasized the perpetual and inescapable nature of the performance measurement project. Importantly, Treasury constantly deferred to the Office – describing the auditors as the “experts”.