Quality management is an essential HR strategy in creating and maintaining a quality-oriented culture
(Armstrong, 2006, p. 114). Quality management philosophy involves providing the means to achieve an objective
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which can be achieved through continuous improvement that requires all employees to receive training on quality
management philosophy and the application of quality management tools (Graham, 1995, p. 88). Consequently,
training new employees on the organizational philosophy of quality management contributes to the implementation
of quality management tools throughout the organization. That learning does not stop when the training session
ends, however. The theoretical bases for this research address issues of where and how people learn. HRD
practitioners must be aware of the learning environment in the overall organization, as employees learn from many
different sources, at different times, and in different ways. In order for a consistent quality management philosophy
to be “lived” by an organization’s employees, lessons learned should be consistent, regardless of time and source.
HR professionals who understand this have the ability to help the management and all employees consider quality
management as a core business strategy and part of HR’s organizational bottom-line contribution.