Description
The food & Beverage Department should have established written minimum staffing levels, approved by the Management.
• Conduct under the guidance of the Food & Beverage Manager and the Human Resources Manager, interviewing, hiring, associate orientation, performance appraisal, coaching, counselling, and suspension as necessary to ensure appropriate staffing and productivity.
• Schedule working rosters to reflect business needs, schedule departmental vacations well in advance and ensure public holidays and days off in lieu are cleared constantly.
• Create and maintain an efficient team of staff and ensure continuous improvements by taking an active interest in staff welfare, safety and motivation.
Training & Development
• Ensure regular on-the-job training is carried out and recorded with all Food & Beverage staff as per the departmental Welcome Charter Plus and Standard Operating Procedures Training Plan and that all identified training needs are scheduled and actioned.
Food & Beverage Analysis
• Based upon the Daily, Weekly and Monthly figures, the Catering Manager cum Assistant F&B Manager should analyse in detail the department’s results so that corrective or preventative action to improve the management of sections under responsibility can be taken. The Point of Sale System and Property Management System should provide the statistics needed to assess profitability, guest consumption analysis, etc.
• Any actions
Description
The food & Beverage Department should have established written minimum staffing levels, approved by the Management.
• Conduct under the guidance of the Food & Beverage Manager and the Human Resources Manager, interviewing, hiring, associate orientation, performance appraisal, coaching, counselling, and suspension as necessary to ensure appropriate staffing and productivity.
• Schedule working rosters to reflect business needs, schedule departmental vacations well in advance and ensure public holidays and days off in lieu are cleared constantly.
• Create and maintain an efficient team of staff and ensure continuous improvements by taking an active interest in staff welfare, safety and motivation.
Training & Development
• Ensure regular on-the-job training is carried out and recorded with all Food & Beverage staff as per the departmental Welcome Charter Plus and Standard Operating Procedures Training Plan and that all identified training needs are scheduled and actioned.
Food & Beverage Analysis
• Based upon the Daily, Weekly and Monthly figures, the Catering Manager cum Assistant F&B Manager should analyse in detail the department’s results so that corrective or preventative action to improve the management of sections under responsibility can be taken. The Point of Sale System and Property Management System should provide the statistics needed to assess profitability, guest consumption analysis, etc.
• Any actions
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