The results from this Delphi process provided for the development of the OLA model of servant organizations (see figure 1). According to this model, Servant Leadership is defined as an understanding and practice of leadership that places the good of those led over the self-interest of the leader. In addition, servant leadership promotes the valuing and developing of people, the building of community, the practice of authenticity, the providing of leadership for the good of those led and the sharing of power and status for the common good of each individual, the total organization and those served by the organization. This operational definition allows us to go beyond the work of Robert Greenleaf as collected by Spears (1994) and his list of the ten characteristics of the servant leader