Acknowledgements
Doing this thesis work has truly been interesting and inspiring task and I feel that I have
enjoyed almost every moment of it. I would like to thank the following individuals who
have positively affected the outcome of this thesis.
First of all I like to thank my supervisor professor Casper Lassenius and instructor Jari
Vanhanen for their help, guidance, and instructions during the making of this thesis. I
would also like to thank Kristian Rautiainen for helping me in working with the case
company. juhana Hietala was great help in my first steps with SPSS and statistical data
analysis, Project manager of SEMS, Jarno Vahaniitty, must also be thanked for handling
many of the administrative tasks in the project, thus allowing me to concentrate on this
thesis. I would also like to thank the rest of the SEMS research team, Juha Itkoncn and
Mikko Rusama, for their encouragement and the great working atmosphere we have.
I also want to express my gratitude to the case company, who wishes to stay anonymous,
and its employees that have made this type of research possible.
Finally an especial thanks goes to my wife terhi for the love and support she has given me
during the making of this thesis.