Customer 1
No information should be volunteered unless actively questioned by CSR.
You wish to purchase a mobile phone. You have the following requirements:
● you do a lot of texting
● you often chat while surfing the web at home, so it must have a speakerphone
● you’re a keen internet surfer, so internet access is essential
● you can touch type, so a full keypad is preferred
● a camera is essential
● you are looking for a good-looking phone with lots of colour options
● you require Bluetooth
● you’re a bit clumsy and need a protective case
● you are interested in extended warranties
● you are looking to save money
● you need a phone a within a week
● you are happy to complete a customer satisfaction survey