In addition, to promote quality of public services, the Thai Public Service Quality Award was introduced in B.E. 2546 (2003). At the beginning the focus of assessment was on results-based and process-based performance appraisals with the aim to promote all government agencies in streamlining and reducing the time efficiency of their service providing processes. A year later, an additional assessment on citizen satisfaction with government authorities’ public services was introduced as the ultimate measure of the Award. Any government authority can voluntarily propose its service for gaining the Award which has been categorized into four types as follows: