Security Procedures
In a hotel of any size, security is a major concern. The security division is responsible for maintaining systems and implementing procedures which protect the personal property of guests and employees and the hotel itself. Every hotel has its own procedures and guidelines for staff on how to handle guests' valuables, keys and telephone calls. Any unauthorized disclosure of guest information to anyone by hotel staff will be regarded as misconduct. Hotel staff should never disclose guest's information such as guest name and room number to anyone calling in.