fuck you very much
Free, automatic coverage
We want you to shop hassle-free on eBay.
Most purchases go through with no problems at all. However, if your item doesn’t arrive or wasn’t what was described in the listing:
We'll make sure that you get the item you ordered; or
You’ll be refunded the purchase price and original postage costs if you paid using PayPal.
How does it work?
STEP 1
Contact the seller
You can do this via My eBay, and in most cases sellers will fix the problem straightaway.
You’ll need to contact the seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn’t arrived.
STEP 2
Not resolved? Let us know
If after 8 days your issue isn’t resolved, let us know and we’ll step in and help.
STEP 3
We’ll get your money back fast
We'll get back to you within 48 hours. And if you haven’t received what you ordered, we'll quickly refund you through PayPal.
We’ve got you covered
eBay Money Back Guarantee covers over 99% of listings on ebay.co.uk when you pay with PayPal.
Some types of listings are excluded: vehicles, real estate, businesses for sale, and digitally delivered goods or service. You can find all the details on the eBay Money Back Guarantee policy page.
Remember, if you paid as a PayPal Guest you can’t use this process, but you’re still covered by PayPal Protection. You’ll also need a PayPal account to use the eBay Resolution Centre.