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In the long-haul trucking industry, the management of vehicle fleets can be extremely challenging. This is because the vehicles are geographically spread, the back-end dispatch center must consolidate information for billing and invoicing, and customer service staff require real-time delivery information to communicate with customers. Additionally, there never seems to be enough time to complete all tasks in this highly competitive industry. A largeUS company attempted to address these issues to improve its operating efficiency and remain competitive. At this company, the billing and invoicing tasks were typically conducted at the end of the work day when the bills of lading were collected from the drivers. However, the company was looking for a way to perform these tasks during the work day.