Please be aware that removing late penalties and reinstatement charges is NOT an option. Please set the expectation with the customer so that they are aware of our term & conditions.
I will work to assist you with this situation, however please be advised moving forward there will be no concessions.
Option: I have shorten the renewal term to 11 months and reduced the late fee to: $686.30. This matches your PO of: $8,403.00.
Please confirm your acceptance.