When the housekeeping quality is fixed, the faster is the housekeeping efficiency, the lower is the required personnel cost; hence, the housekeeping efficiency is one of the important indexes
that influence the hotel’s business performance.
Therefore, the research probes into the housekeeping efficiency question, imitates the process capability index, and proposes the housekeeping efficiency index to offer hotel owners the way to evaluate their housekeeping efficiency objectively. Be sides, the research deduces the statistical properties of housekeeping efficiency index, and constructs the evaluation mode of housekeeping efficiency; finally, it takes the hotel in Central Taiwan as an example to explore its housekeeping efficiency.