This is an acknowledgement to your e-mail. We will respond to you accordingly.
Please note that we are unable to accommodate any email / fax instructions due to security issue. Please submit a written request duly signed by the authorised signatory(ies) and company chop, if any.
If you need any immediate assistance, such as reporting the loss of your ATM Card or Credit Card, Business Internet Banking services, please contact our 24-hour hotline on (852) 2748-8288 for assistance below:
- Payment and General Enquiries: Enter your account number and press # -
7 ? 6 after language selection
- Report loss of card: Enter your account number and press # - 9 after language selection (24 Hours service)
- Business Internet Banking (BIB): Enter your account number and press #
- 5 ? 1 after language selection (24 Hours service)
- Business Credit Card services: Enter your account number and press # 3
- 3 -0 after language selection (24 Hours service)
Our colleagues will be more than happy to assist you. Please let them know that you have sent an e-mail to avoid us sending our duplicate reply.
We are always pleased to be of service.