9. Conclusion
Understanding the complexities of ERP implementation is widely researched topic. Literature suggests that the probability
of failed implementation is usually high and if even successful, the cost of implementation can be enormous. It is generally
observed in the literature that there are numerous studies on ERP implementation including different implementation
models and strategies proposed. However, due to practical and dynamic nature of the ERP implementation, a simulation
based approach make more sense since it will allow the implementation team to observe the implementation process and the
role played by factors which are essential for the success of the implementation. Simulation model can also be useful in
developing and analysing different implementation strategies and observe the results. Therefore to analyse the role
simulation model based DSS can play in ERP implementation, this exploratory study adopts key informants interview
process. This process not only confirms the there is likelihood that a simulation based DSS can be very useful in ERP
implementation, but also the participants showed interest in applying this type of model in their implementation process.
Drawing from the findings of this study, a simulation based DSS can be developed based on the critical factors highlighted
by the participants, which can further enhance users experience in ERP implementation and assist in overcoming the
intricacies on implementation process.