I checked with my guide,
and report to you.
1) Mt. Rokko Cable Car
we surely done Mt. Rokko Cable Car.
I think your T/L misunderstood what is cable car.
it is looks like tram,,,, not ropeway ne.......
Pls kindly check with your T/L
this is Cable car.
http://www.rokkosan.com/cable/
2) Herb Garden Matter
I checked with my guide and the GRP did not go there.
the reason why is that program with Thai Language which your T/L
bring from Thailand and show to my guide did not included Herb Garden.
pls kindly check with your T/L and
also check the program which she bring to Japan.
I apologize about this matter and
my guide should check with your T/L on spot if there is
difference between our program and your program.
Also, pls kindly make sure that the program your side bring to Japan
is exactly same program which our side sent you by FNL ITN ne.
Anyway, we will cash back JPY1000.- per pax to your company ne.
again, sorry for inconvenience caused and
I hope we can improve in future tour :)