This paper presents a review of literature of performance management/measurement
in various industries with the aim of transferring best practise into construction. A
framework is presented which ensures that effective strategies are deployed to form
the performance management system that construction organisations can adopt. The
Process Performance conceptual Framework (PPF) adopts the balanced scorecard
(BSC) with the addition of a number of elements/perspectives and it rationalises the
relationships between performance measures and goals derived from strategy. In
doing so, the impact of those measures to an organisation’s performance can be
examined and analysed to indicate potential improvement areas. The paper also
identifies a number of areas that can be used to validate the PPF.