When you have had a deadline to meet, what have you done to ensure that you have met the deadline?
Describe a situation when you have to deal with someone who don’t like you. How did you handle with it?
Would you say that you can easily deal with high-pressure situations?
What sort of things put you under pressure? Give me an example and tell me how you cope with the situation.
How did you cope with the pressure?
What has been your most rewarding accomplishment?
Have you ever encounter a lazy colleague?
Have you ever couldn’t be able to meet the passenger’s need? What did you do and how did you talk to him/her?
Have you ever done something plus for your passengers?
What do you do if passenger rude to you?