When deciding to suggest when a change should happen, consider all users that will be affected. If the change requires a computer or system to be down or offline, called downtime, choosing off hours might be best to decrease the number of healthcare providers who will be affected. Also consider if support needs to be available in case of a failure during the change. If it is a major change and needs to happen after hours, it may be necessary for support personnel to work during the change to monitor the progress and check for failures.