− How to use KM to provide strategic advantage
− How to obtain top management support for KM
− How to maintain the currency of organizational knowledge
− How to motivate individuals to contribute their knowledge to a KM system
− How to identify the organizational knowledge that should be captured in KM systems
– How to assess the financial costs and benefits of KM
− How to verify the efficacy, legitimacy, and relevance of knowledge contributed to a KM
system
− How best to design and develop a KM system