Hello, thank you for calling Eastern Hotel. How may I help you?
Hi. I made a reservation last week. Now I would like to cancel my reservation.
OK. Can you give me your reservation number, please?
Oh, I don’t think I ever got one.
That’s OK. I’ll look you up on the system. What’s the last name on the reservation?
The last name is Smith. S-M-I-T-H.
And what’s your arrival date?
February 14th.