One of the major benefits of the applied approach was that we could better track and trace the handover of workload from a doctor/surgeon to another doctor/physician within different medical wards/sections dealing with the patients’ disease during the treatment process. Considering the results of the study, can significantly help the hospitals administrators and physicians to monitor and recognize the correct flow of transactions and interactions made between different resources in specify sections/wards. Moreover, the proposed technique enabled us to identify those resources who probably were playing an idle role dealing with patients’ needs and medical procedures, while not contributing in the assigned tasks and duties as they should do. Eventually, by contemplating on the findings of the study, the researchers and hospitals’ management level can benchmark and improve the handling of the patients’ treatment process in a way to lead to increased customer satisfaction toward the quality of the service on work, in a more efficient, effective and timely manner.