Resistance to change seems to characterize many of the public organizations. The fact of presenting new
technologies and solutions to streamline processes to improve services provided by these organizations seems
to crash with procedures and habits installed. Hence it seems acceptable when implementing ITIL in public
organization, starts by Change Management in order to raise awareness among stakeholders of the changes that
occur inside the group.There is also resistance to change from staff that are in a comfort zone and used to doing
things in a certain way. Surely this resistance is encountered more often than given credit for says Ahmed