Business Process :
• Recall that a business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer.
• The customer for a business process may be a traditional external customer (the person who buys the finished product), or it may be an internal customer (such as a colleague in another department).
• For example, what is sold through Marketing and Sales is linked to what is procured and produced by Supply Chain Management.