8.1 Care Giving
1. Ther are many opportunities available for helping pax.
2. How you can use your observation and listening skills to identify on opportunity to help a passenger.
3. How to successfully manage interactions with your pax to improve their travel experience.
4. How to make them feel that they are well take care of.
6. How cabin crew can care pax before ,during and after a flight.
7. Distinguish between making a command and making a request and determine in what circumstance each is appropriate.
8. How you give a command in a manner that is not rude.
9. How you would respond fight reactions in individuals.
10. How to make pax flight pleasant, comfortable and safe.
11. What to say to special pax needs without being offensive.