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Dear The Grace Hotel,
Thank you for working with Booking.com.
We’re reaching out to you about reservation 583019046 for Charles Jacky-booniam, check-in date 2015-11-12.
Charles Jacky-booniam would like to cancel this reservation free of charge exceptionally. We’re aware that there is a penalty associated with the cancellation but request that you exceptionally waive the fees.
Kindly consider the guest’s request and let us know of your decision at your earliest convenience.
Please note that in case of cancellation, Booking.com will not charge commission.
The original reservation remains valid with the original terms and conditions unless you receive a notification from Booking.com.
Thank you in advance for your understanding and cooperation.
Kind regards,
--
Asmira Havic
Booking.com Customer Service Team
Our customer service agents are here to help and are also available 24/7 by phone: 02 78 73 013 (Thai) or +44 20 3320 2609 (English)
- Booking.com Customer Service Team