The modifications offered by the impulse of technologies force the change in the way business is conducted in the
hospitality industry. IS/IT in the hospitality industry must provide the required flexibility and efficiency by facilitating
the understanding of customer needs and adapt consequently [3].
ERP Systems emerged as a way to automate repetitive processes and provide managers with a global vision and
real-time all operations, solving the problems of disintegration and fragmentation of information [3]. The problem of
fragmentation of information is felt, as in other activities, within the hospitality industry [4]. In this industry, ERP
Systems have a particular relevance for the diversity of applications and specific systems for various functions. The
predominance of legacy systems, of difficult upgrading, maintenance and incompatibility, makes its updating more
complex [3]