Every tourist will encounter one or several of these sectors when visiting a destination, and it is thus believed that sectoral satisfaction may affect his or her perceived overall satisfaction with the destination. Last but not least, academic research on tourist satisfaction is generally isolated from the industry, and most of the one-off projects that have taken place have failed to benefit ongoing tourism practice. At the same time, the tourist satisfaction surveys that have been conducted by the industry tend to be too straightforward and to lack a strong theoretical underpinning. This study aims to fi ll the gaps in existing research by proposing a comprehensive tourist satisfaction index (TSI) system that provides the government agencies responsible for tourism-related activities, different sectors of the tourism industry and the general public with much needed information for decision-making and planning purposes.