3) Relays accurate information
Although it can be tempting when faced with a question you may not know the answer to, a good tour guide never makes up facts. It is vital to relay accurate information to your guests. If you do not know an answer to a question, point the guests to a resource which will help them attain the answer, or better yet, make note of the question and request their contact information so you can supply them with an answer after conducting research. This will help you raise your credibility, provide great customer service, and at the same time, allow you to acquire new knowledge yourself.