Summary of the QWL dimensions and related themes (attributes) for this study.
No. Dimensions Themes (attributes)
1 Job characteristics a. Challenging task
b. Interesting and satisfying work
c. Workload that is manageable
d. Long and unpredictable work hours
e. Autonomy
2 Person-job fit a. Matching qualification
b. Matching individual interest
3 Company image a. In terms of growth and performance
b. Adherence to safety and hygiene standards
c. Image of the organization in the society
4 HR policies a. Adequate and fair compensation
b. Opportunities for training and development
c. Orientation
d. Performance appraisal
e. Fringe benefits
5 Work group relationship a. Team spirit, b. Cooperation, c. Friendly,
d. Trust, e. Responsible, f. Respect,
g. Support, h. Communication
6 Physical working conditions a. Enough working space, better lighting, and good air circulation
b. Ergonomically designed work station and equipments, use of latest technology
7 Work-life balance a. Time for social/family life
8 Interaction with customers a. Customers showing disrespect to hospitality employees and usage of harsh words
b. Customer praising the employee for a good service/food
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