Ans. 3. a. I would respond to Alfredo’s recommendations :
For the first problem that is not cooperation from the other department heads, So I will listen to the both opinions which are problems for the better results and then we are discussing again.
For the second problem that cannot make the promise about delivery,this problem is very important thing for maintaining our customers . So you should make the promise about the delivery on time first
b. in order to appeal Jorge, I think Alfredo needs to make a report for that in detail that is supportive truly with some evidences.