Dear User,
Thank you for your recent email inquiry to Brave Frontier Customer Support.
To identify your user data, please send us your inquiry again with information listed below.
▼ Reason why you need our help for your transfer (e.g. your phone broke down, you changed your device anew and etc.)
▼ Inquiry Code (12-digit alphanumeric code)
MENU -> ヘルプ(HELP) -> お問い合わせ(INQUIRY) -> お問い合わせコード(Inquiry code)
▼ Player Name (Please let us know all player names.)
▼ Date you started playing
▼ Date you played last
▼ Names and types of units that you possess (e.g ヴァルガス(アニマ), list as many as possible)
▼ Attribution you selected at the beginning of the story
▼ Transfer code and password if you have ever issued them
▼ Names of your friends (list as many as possible)
▼ Detailed information on your purchase of diamonds
(iOS)
*If you have a receipt mail, please take a screenshot and enclose it in your email.
*If you have a PC, please take a screenshot of your purchase history on iTunes.
---------------------------------------------------
1 Order number
2 Purchase date
3 Price
4 Item (contents, number of diamonds)
---------------------------------------------------
Please note that we might not be able to investigate the issue without the information above, so we kindly ask you to inform us the information as much as you remember.
We look forward to hearing from you.
Sincerely,
Brave Frontier Customer Support