Patient satisfaction is a valid indicator for measurement of service quality. Patients' judgment is important
because dissatisfaction hint the opportunities for improvement. We evaluated the relationship between
satisfaction of patients and service quality in two 1Malaysia Clinics in Selangor, Malaysia. A correlational study
was carried out using the SERVQUAL questionnaire. The respondent in this study was 194 patients who visited
1Malaysia Clinics in Selangor, Malaysia. The findings indicated that there was a negative, significant
relationship between the two variablesฟ