The major thrust of the literature on IT outsourcing outcomes investigates various aspects of the vendor-client relationship. From this literature, we learn that informal (interpersonal trust) and formal (contractual) aspects of the relationship are equally important (Poppo 2002; Sabherwal 1999) and need to be developed (Kern and Willcocks 2001; Willcocks and Kern 1998; Willcocks and Lacity 2000). Integrative work on this topic by Willcocks and Kern (2001) suggests that strategic intent as well as technical capability shape both contract structure and interpersonal relationship development.