I'm calling to inform test results cause the heat of your phone.After we tested, we found that It is a normal phone Model z5 that often occurs when heat.
Especially if you're shooting video 4k. or turn on the video recorder for a long time without closing them. Play games or use the phone for a long time, to activate other applications, for example games and social networks youtube and other applications .
Even when you clear the applications,clear the cache before take a video .These applications are still work all the time, even if you turn it off. Due to the battery and the display screen to work hard. Even if you are shooting the video resolution 1080p or take a video less than 10 minutes, your phone is still hot, it is normal.
We test the camera left off, and video and 4K 1080 P for 10 minutes.
Used applications and clear cache ,clear applications and clear history website, compared with the same phone model, it is still heat but less than enabled apps without closing and no cleared out after use.
If you ever read the reviews,or post on the website, you will know that it is normal heating occurs. This occurs either model z include your model z5 compact .
From you informed it remind that your phone heat, it is normal if a phone heat it reminds us.
If you are concerned about when your phone start the heat, stop waiting for mobile applications in normal temperature is used. Not use your phone while you are in place with the heat for a long time,to prevent the mobile work too hard.
Because it is a normal symptom of phone ,so will format and update firmware to you. We want you to take phone back to use it again,if you are convenient when you take phone back at Paragon , you use your phone like you found the problem about half to one hour. If you find any error on the screen, tell staff take photo or if it finds problem, let staff to know in that time, you don't have to waste time for come into at the service center again.
But we are still confirming test results that we informed that the heat are then formed into the normal symptoms of phone.
formed into the normal symptoms of phone.