To understand the process to improve quality and the evaluation method.
What sequence should be taken to improve quality?
-> take Step 1 and then Step2
In Step 3, with the use of indexes, evaluate whether the quality is satisfied.
In this slide, there are three evaluation items: “Correctness”, “Appropriateness”, and “Quickness”
If improvement is necessary, do so according to a improvement process and provide quality properly.
Performing these steps leads to customer (end user) satisfaction.
Next slides explain Step 1 to Step 3 in detail.