Dear Eddie.
Hi, How are you .Aof already leave from office.
You informed ‘’as the weight charged and weight on the AWB do not match up’’
Pls check the AWB again ,The chargeable weight is 22 Kgs not 15 kgs ,I don’t know where is 15 kgs on Awb ,It gross weight 13 kgs
And we pay to GA 22 KGS not 15 kgs.or 13 kgs.
As per your request ,We not understand why we can not charges as per chargeable weight ,We pay to the airline 22 kgs but you need us to charges 13 kgs. Which is will be lose brother.
Why you request for this shipment because for previous shipment also the same and next shipment will be the same in case chargeable weight more than gross weight.
If you can not clarify to your client and your finance department we will have problem for next shipment.
Pls recheck and comment to us asap.