Hello MaFiaNajaZ,
We understand your concern regarding this issue. Unfortunately, we have not received the confirmation through the email. We request you to please send us a photo of you signed into the PSN ID that is associated with your Social Club account, along with your ticket number written on a sheet of paper visible in the photo.
Once we receive this, we can continue with your request.
Best regards,
Sobin J.
Rockstar Support