Many hotels have already achieved great success in implementing self-service kiosks by personalizing offers and promotions to guests, such as the ability to offer coupons, vouchers or special messages. Using kiosks, hotels can add another dimension to personalization by making kiosks context-specific. This implies that the system is able to distinguish between specific events surrounding the actual transaction and is capable of responding differently to different contexts of same transaction. Moving service to kiosks in this way will allow the hotels to consistently offer personalized interaction without depending upon the staff. The key however is not to overwhelm the guests with too many options and functionalities.